Privacy Policy

Hon Handy Details ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile auto detailing services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book services through our online form or by phone
• Request a quote or consultation
• Sign up for our maintenance plans
• Contact us via email, phone, or social media
• Subscribe to our marketing communications

This information may include:

• Contact Information: Name, email address, phone number, mailing address
• Vehicle Information: Make, model, year, color, license plate number
• Service Preferences: Preferred dates, times, service types, special requests
• Payment Information: Credit card details, billing address (processed securely)
• Location Data: Service address, GPS coordinates for mobile service
• Communication Preferences: SMS opt-in status, email preferences

1.2 SMS and Communication Data

With your explicit consent, we collect:

• Phone numbers for SMS communications
• Message delivery and read receipts
• Response data and communication history
• Opt-in and opt-out preferences

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• Scheduling and confirming appointments
• Providing mobile auto detailing services at your location
• Processing payments and sending invoices
• Communicating about service updates or changes
• Sending appointment reminders via SMS and email
• Sending marketing communications (with your consent)

3. SMS Communications and Consent

3.1 Opt-In Process

By providing your phone number and checking the consent box on our booking form, you expressly consent to receive:

• Service-related messages: Appointment confirmations, reminders, updates, and completion notifications
• Marketing messages: Promotional offers, discounts, new services, and company updates (if separately consented)

3.2 Message Frequency

Message frequency varies based on your service schedule. You may receive up to 4 messages per appointment (confirmation, reminder, arrival, completion) plus occasional promotional messages if opted in.

3.3 Opt-Out Instructions

You can opt out of SMS communications at any time by:

• Replying STOP to any text message
• Contacting us at Honhandy1@gmail.com
• Calling us at 380-247-9898

3.4 Message and Data Rates

Standard message and data rates may apply based on your carrier plan. We are not responsible for charges incurred from receiving our messages.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Go High Level: CRM and booking form management
• Payment Processors: Secure payment processing
• SMS Providers: Text message delivery services
• Email Service Providers: Communication delivery

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including SSL/TLS encryption, secure payment processing (PCI DSS compliant), and limited access by authorized personnel.

6. Your Privacy Rights

You have the right to request copies of your personal information, request corrections, request deletion, and withdraw consent. To exercise these rights, contact us at Honhandy1@gmail.com.

7. Contact Us

If you have any questions about this Privacy Policy:

• Email: Honhandy1@gmail.com
• Phone: 380-247-9898
• Address: Columbus, Ohio